Southville International School and Colleges
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The satisfied customer : winners and losers in the battle for buyer preference /

by Fornell, Claes.
Type: materialTypeLabelBookPublisher: New York : Palgrave Macmillan, c2007Description: 247 p. : ill. ; 24 cm.ISBN: 9781403981974; 1403981973.Subject(s): Consumer satisfaction | Consumers' preferences | Customer relationsOnline resources: Table of contents only | Contributor biographical information | Publisher description
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Luxembourg Library

Luxembourg Library

International Baccalaureate Section
HF 5415.335 .F67 2007 (Browse shelf) 1 Available 15782
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HF 5389 .R47 2005 Business etiquette : HF 5415.13 .W746 2005 Strategic marketing management : HF 5415.335 .D413 2006 Satisfaction : HF 5415.335 .F67 2007 The satisfied customer : HF 5415.5 .C658 2006 Connecting with your customers. / HF 5438.4 .H374 2007 Harvard business review on strategic sales management. /

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