| 000 -LEADER |
|---|
| fixed length control field |
00701nam a2200229Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
180523s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0-07-120458-X |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
MAIN HF 5415.5 |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Item number |
.S76 2002 c.1 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Storbacka, Kaj. |
| 245 #0 - TITLE STATEMENT |
|---|
| Title |
Customer relationship management : |
| 245 #0 - TITLE STATEMENT |
|---|
| Remainder of title |
creating competitive advantage through win-win relationship strategies / |
| 245 #0 - TITLE STATEMENT |
|---|
| Statement of responsibility, etc |
Kaj Storbacka, Jarmo R. Lehtinen. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
New York : |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Name of publisher, distributor, etc |
McGraw-Hill, |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Date of publication, distribution, etc |
2002 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
160 pages : |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Dimensions |
24 cm. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Includes bibliographical references and index. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer relations -- Management. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| General subdivision |
Electronic commerce. |