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1. |
Connecting with your customers
by -- Harvard Business School Type:  Book; Format:
print
bibliography
 ; Literary form:
not fiction
Publisher: Boston, Mass. : Harvard Business School Press, c2006Online Access: Table of contents only Availability: Copies available for loan: Luxembourg Library [HF 5415.5 .C658 2006] (1).
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2. |
Fish! : by Stephen C. Lundin, Harry Paul and John Christensen. a remarkable way to boost morale and improve results
by Lundin, Stephen C.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: London : Hodder & Stoughton, c2000Availability: Copies available for loan: Luxembourg Library [HF 5549.5 .L962 2000] (1).
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3. |
The key to great leadership : rediscovering the principles of outstanding service : lessons from the front lines of the world's best service companies
by Burwash, Peter;
Burwash, Peter.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: Mumbai : Jaicot Pub., c1997Availability: Copies available for loan: Luxembourg Library [HD 9980.5 .B974 1997] (1).
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4. |
Customer service : a practical approach
by Harris, Elaine K.
Edition: 3rd ed.Type: Book; Format:
print
Publisher: New Jersey : Pearson Education, Inc, 2003Availability: Copies available for loan: Southville International School Affiliated with Foreign Universities Library [HF 5415.5 .H2897 2003] (1).
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5. |
The ten demandments : rules to live by in the age of the demanding consumer
by Mooney, Kelly;
Bergheim, Laura.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: New York : McGraw-Hill, 2002Online Access: Contributor biographical information | Publisher description Availability: Copies available for loan: Southville International School Affiliated with Foreign Universities Library [HF 5415.5 .M66 2002] (1).
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6. |
Satisfying internal customers first
by Chang, Richard Y;
Kelly, P. Keith.
Type: Book; Format:
print
Publisher: New Delhi : Wheeler Publishing, 1998Availability: Copies available for loan: Southville International School Affiliated with Foreign Universities Library [HF 5415.5 .C5 1998] (1).
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7. |
Super service : seven keys to developing great customer service even when you don't fell like it, even when they don't deserve it
by Gee, Jeff;
Gee, Val.
Type: Book; Format:
print
Publisher: New York : McGraw-Hill Comapnies, Inc, 1999Availability: Copies available for loan: Southville International School Affiliated with Foreign Universities Library [HF 5415.5 .G44 1999] (1).
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8. |
Customer service : a practical approach
by Harris, Elaine K.
Edition: 3rd ed.Type: Book; Format:
print
bibliography
; Literary form:
not fiction
Publisher: Upper Saddle River, NJ : Prentice Hall, 2003Availability: Copies available for loan: Southville International School Affiliated with Foreign Universities Library [HF 5415.5 .H2897 2003] (1).
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9. |
The eight suns of Asian service : practising outstanding customer service in Asia
by Freemantle, David.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: Singapore : Prentice Hall, 2003Availability: No copies available In transit (1).
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10. |
Services marketing : integrating customer focus across the firm
by Zeithaml, Valarie A;
Bitner, Mary Jo;
Gremler, Dwayne D.
Edition: 4th ed.Type: Book; Format:
print
bibliography
; Literary form:
not fiction
Publisher: Boston : McGraw-Hill/Irwin, c2006Online Access: Publisher description | Table of contents only | Contributor biographical information Availability: Copies available for loan: College Library [HF 5415.32 .Z48 2006] (1).
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11. |
Services marketing : people, technology, strategy
by Lovelock, Christopher H;
Wirtz, Jochen.
Edition: 6th ed.Type: Book; Format:
print
bibliography
; Literary form:
not fiction
Publisher: Upper Saddle River, N.J. : Pearson/Prentice Hall, 2007Online Access: Table of contents only Availability: Copies available for loan: Southville International School Affiliated with Foreign Universities Library [HF 5415.13 .L5883 2007] (1).
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12. |
Super service : seven keys to delivering great customer service even when you don't feel like it, even when they don't deserve it
by Gee, Val;
Gee, Jeff.
Edition: Completely rev. and expanded.Type: Book; Format:
print
; Literary form:
not fiction
Publisher: New York : McGraw-Hill, 2009Availability: Copies available for loan: College Library [HF 5415.5 .G44 2009] (1).
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13. |
The quality library : a guide to staff-driven improvement, better efficiency, and happier customers
by Laughlin, Sara;
Wilson, Ray W.
Type: Book; Format:
print
bibliography
; Literary form:
not fiction
Publisher: Chicago : American Library Association, 2008Online Access: Table of contents only Availability: Copies available for loan: College Library [Z 678 .L374 2008] (2).
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No cover image available
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14. |
Customers that count : how to build living relationship w/ your most valuable customer
by Cram, Tony.
Type: Book; Format:
print
Publisher: Great Britain : Pearson Education Limited, 2001Availability: Copies available for loan: College Library [HF 5415.157 .C889 2001] (1).
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15. |
Successful service operations management
by Metters, Richard;
King-Metters, Kathryn;
Pullman, Madeleine;
Walton, Steve.
Edition: 2nd ed.Type: Book; Format:
print
Publisher: Australia : Thomson South-Western, 2006Availability: Copies available for loan: College Library [HF 5415.5 .M48 2006] (1).
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16. |
Customer mania: it's never too late to build a customer-focused company
by Blanchard, Ken;
Ballard, Jim;
Finch, Fred.
Type: Book; Format:
print
Publisher: New York : Free Press, 2004Availability: Copies available for loan: College Library [HF 5415.5 .B526 2004] (1).
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17. |
Great customer connections
by Gallagher, Richard.
Type: Book; Format:
print
Publisher: New York : American Management Association, 2006Availability: Copies available for loan: College Library [HF 5415.5 .G348 2006] (1).
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18. |
Services marketing : integrating customer focus across the firm
by Zeithaml, Valarie;
Bitner, Mary Jo;
Gremler, Dwayne D.
Type: Book; Format:
print
Publisher: U.S.A : McGraw-Hill, 2006Availability: Copies available for loan: College Library [HD 9980.5 .Z44 2013] (1).
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No cover image available
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19. |
Customer service in the tourism industry
by Perlitz, Lee.
Type: Book; Format:
print
Publisher: Australia : Pearson Education Ltd, 2002Availability: Copies available for loan: College Library [TX 911.3.C8 .P451 2002] (1).
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20. |
Relationship marketing : perspectives, dimensions and contexts
by Harwood, Tracy;
Garr, Tony;
Broderick, Anne.
Type: Book; Format:
print
Publisher: London : McGraw-Hill, 2008Availability: Copies available for loan: College Library [HF 5415.55 .H266 2008] (1).
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