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1. |
Winning the service game
by Schneider, Benjamin;
Bowen, David E.
Type:  Book; Format:
print
Publisher: Boston, Massachusetts : Harvard Business School Press, 1995Availability: No copies available
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2. |
Customer service : Building successful skills for the twenty-first century
by Lucas, Robert W.
Edition: 3rd edition.Type: Book; Format:
print
; Literary form:
not fiction
Publisher: Boston McGraw-Hill 2005Availability: No copies available
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3. |
Excellent customer relations & service
by Andres, Tomas D.
Type: Book; Format:
print
Publisher: Quezon City : Giraffe books, 1998Availability: No copies available
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4. |
The management of sales and customer relationsType: Book; Format:
print
Publisher: United Kingdom : Antony Rowe Ltd., 1998Availability: No copies available
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No cover image available
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5. |
The Complete idiot's guide to great customer service
by Karr, Ron;
Blohowiak, Don.
Type: Book; Format:
print
Publisher: New York : Macmillan, 1997Availability: No copies available
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6. |
Raving fans! : a revolutionary approach to customer service
by Blanchard, Ken;
Bowles, Sheldon.
Type: Book; Format:
print
Publisher: London : Harper Collins Publishers, 1998Availability: No copies available
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7. |
Raving fans: a revolutionary approach to customer service
by Blanchard, Kenneth;
Sheldon Bowles;
foreword by Harvey Mackay.
Type: Book; Format:
print
Publisher: New York : William Morrow and Company, 1993Availability: No copies available
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8. |
10 Steps to successful customer service
by Kamin, Maxine.
Type: Book; Format:
print
Publisher: Alexandria, Virginia : ASTD, 2010Availability: No copies available
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9. |
Alleviating the burden of emotional labor : the role of social sharing
by McCance, A. Silke.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: c2013Availability: No copies available
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10. |
Performance impacts of web-enabled retail services: An empirical study
by Chen Leida.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: Taylor and Francis Group ; 2018Availability: No copies available
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11. |
Enhancing customer experience in the service industry : a global perspective
by Altinay, Levent.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: Europe : Cambridge scholars 2016Availability: No copies available
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12. |
Demand-driven inventory optimization and replenishment : creating a more efficient supply chain
by Davis, Robert A.
Edition: 2nd edType: Book; Format:
print
; Literary form:
not fiction
Publisher: USA : John Wily and Sons, Inc. 2016Availability: No copies available
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13. |
Front office services
by Caylao Jr., Victor A.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: Quezon City : Great Books Trading 2018Availability: No copies available
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14. |
Front office management
by Medina, Roberto G.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: Quezon City : Great Books Trading 2019Availability: No copies available
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