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Service management : operations, strategy, information technology /

by Fitzsimmons, James A; Fitzsimmons, Mona J.

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BookSeries: McGraw-Hill/Irwin series operations and decision sciences. Publisher: New York : McGraw-Hill, 2014Edition: 8th edition, McGraw-Hill International edition.Description: xviii, 524 pages : illustrations ; 28 cm.ISBN: 9789814714051.Subject(s): Service industries -- Management

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Item type	Location	Call number	Status	Date due	Barcode
Books	College Library College Library Reserve Section	HD 9980.5 .F57 2014 (Browse shelf)	Available		C20061

Includes index.

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