Service management : operations, strategy, information technology /
James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi.
- 8th edition, McGraw-Hill International edition.
- New York : McGraw-Hill, 2014.
- xviii, 524 pages : illustrations ; 28 cm.
- McGraw-Hill/Irwin series operations and decision sciences. .