| 000 -LEADER |
|---|
| fixed length control field |
00692nam a2200217 a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
PILC |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20150112093436.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
100720s19uu xx 00 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
8175441143 |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HF 5415.5 |
| Item number |
.C5 1998 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
MkSF 658.812 |
| Item number |
C36 1994 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Chang, Richard Y. |
| 9 (RLIN) |
1769 |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Satisfying internal customers first / |
| Statement of responsibility, etc |
Richard Y. Chang, P. Keith Kelly. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
New Delhi : |
| Name of publisher, distributor, etc |
Wheeler Publishing, |
| Date of publication, distribution, etc |
1998. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
104 pages : |
| Other physical details |
illustration ; |
| Dimensions |
23 cm. |
| 440 ## - SERIES STATEMENT/ADDED ENTRY--TITLE |
|---|
| Title |
Quality Improvement Series |
| 9 (RLIN) |
16174 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer services |
| 9 (RLIN) |
1259 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer satisfaction |
| 9 (RLIN) |
16175 |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Kelly, P. Keith |
| 9 (RLIN) |
16176 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Books |