Ford, Robert C.
Total quality management for hospitality and tourism /
Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton.
- Philippine edition.
- Pasig City, Philippines : Cengage Learning Asia Pte Ltd., ©2012.
- 522 pages : illustrations ; 23 cm.
Reprint. Originally published. Andover : Cengage Learning, 2012.
Tourism
9789814352611
Hospitality industry--Management.
Hospitality industry--Customer services.
TX 901 / .F699 2012