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1. Services marketing : , integrating customer focus across the firm / by Zeithaml, Valarie A. Publication: Boston : McGraw-Hill/Irwin, 2006 . 708 p. : 27 cm. Date:2006 Availability: Copies available: College Library General Circulation Section [HF 5415.32 .Z48 2006] (1),

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2. Service marketing : , integrating customer focus across the firm by Zeithaml, Valarie A. Publication: USA Mc Graw Hill publishing 2006 . v, 708 pages Date:2006 Availability: Copies available: Southville International School Affiliated with Foreign Universities Library Southville Foreign University Section [HF 5415.32 Z48 2006] (1),

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