Southville International School and Colleges
Southville International School and Colleges
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Super service : seven keys to delivering great customer service even when you don't feel like it, even when they don't deserve it /
by Gee, Val; Gee, Jeff.
Type:
BookPublisher: New York : McGraw-Hill, 2009Edition: Completely rev. and expanded.Description: 204 p. : ill. ; 24 cm.ISBN: 0071625798 (alk. paper); 9780071625791 (alk. paper).Subject(s): Customer services | Customer relations
Contents:
The heart of the matter -- Serving up your best (even when feeling your worst) -- Customer service key 1: the right attitude -- Customer service key 2: understand the customer's needs -- Customer service key 3: communicate clearly -- Customer service key 4: reach agreement -- Customer service key 5: check understanding -- Customer service key 6: take action -- Customer service key 7: build on satisfaction -- How to handle an unhappy customer -- Selling skills -- Telephone skills -- How to avoid stress and burnout.
| Item type | Location | Call number | Copy | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
 Books |
College Library
General Circulation Section
College Library |
HF 5415.5 .G44 2009 (Browse shelf) | 1 | Available | C10607 |
Includes index.
The heart of the matter -- Serving up your best (even when feeling your worst) -- Customer service key 1: the right attitude -- Customer service key 2: understand the customer's needs -- Customer service key 3: communicate clearly -- Customer service key 4: reach agreement -- Customer service key 5: check understanding -- Customer service key 6: take action -- Customer service key 7: build on satisfaction -- How to handle an unhappy customer -- Selling skills -- Telephone skills -- How to avoid stress and burnout.
C10607
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