000			00602nam a2200193Ia 4500
008			140321s9999 xx 000 0 und d
020			_a9781908999344
050			_aTX 911.3.C8 _b.H869 2013
100			_aHudson, Simon
245			_aCustomer service for hospitality and tourism / _cSimon Hudson and Louise Hudson.
260			_aOxford : _bGoodfellow Publishers, _cc2013.
300			_a303 p. : _bill. ; _c25 cm.
500			_aIncludes index.
521			_aTOU
541			_eC17585
650			_aHospitality industry _xCustomer services.
650			_aTourism _xCustomer services.
942			_kFOR _cBK
999			_c48302 _d48302