| 000 | 00481nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 200626s9999 xx 000 0 und d | ||
| 020 | _a0-09-174844-5 | ||
| 100 | _aSewell, Carl | ||
| 245 |
_cCarl Sewell, Paul B. Brown.-- _aThe golden rules of customer care: _bHow to turn that one-time buyer into a super-loyal lifelong customer / |
||
| 260 |
_aNew York: _bDoubleday _c1990 |
||
| 300 | _axx, 175 pages | ||
| 650 | _aCustomer services | ||
| 650 | _aCustomer services -- Management. | ||
| 999 |
_c363815 _d363815 |
||