000			00720nam a2200241Ia 4500
008			180523s9999 xx 000 0 und d
020			_a978-981-4352-61-1
050			_aMAIN TX 911.3
050			_b.M27F67 2012 c.2
100			_aFord, Robert C.
245		0	_aTotal quality management for hospitality and tourism /
245		0	_cRobert C. Ford, Michael C. Sturman, Cherrill P. Heaton.
260			_aSingapore :
260			_bCengage Learning,
260			_c2012
300			_a522 pages :
300			_billustrations ;
300			_c23 cm.
500			_aIncludes index.
650			_aHospitality industry -- Management.
650			_aLeisure industry -- Management.
650			_xTourism -- Management.
999			_c357761 _d357761