000			00560nam a2200193Ia 4500
008			180523s9999 xx 000 0 und d
020			_a1-57851-699-4
050			_aMAIN HF 5415.5
050			_b.H37 2001
245		0	_aHarvard business review on customer relationship management /
260			_aMassachusetts :
260			_bHarvard Business School Press,
260			_c2002
300			_a192 pages :
300			_c21 cm.
440			_aA Harvard business review paperback
500			_aIncludes index.
650			_aCustomer relations -- Management.
999			_c357088 _d357088