000 00352nam a2200109Ia 4500
008 171204s9999 xx 000 0 und d
245 _aTotal Quality Management and Operational Excellence: Text with Cases
245 _cJohn S. Oakland
260 _c2014
650 _xTotal Quality Management
856 _uhttp://down.ebook777.com/058/9780415635493.pdf
999 _c346846
_d346846