000			00715nam a2200277Ia 4500
008			171025s9999 xx 000 0 und d
020			_a9780814432044
050			_a658.81
050			_bC541 2013
100			_aBell, Chip R.
245			_aManaging knock your socks off service /
245			_cby Chip R. Bell and Ron Zemke.
250			_aThird edition
260			_aUSA :
260			_bAMACOM,
260			_c2013
300			_axi, 234 pages :
300			_billustrations ;
300			_c23cm.
500			_aIncludes endnotes and index.
650			_aBusiness and economics --
650			_aCustomer services.
650			_xCustomer relations.
700			_aTitle.
700			_aZemke, Ron.
999			_c344543 _d344543