| 000 | 00581nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 170221s9999 xx 000 0 und d | ||
| 100 | _aChaoying Tang | ||
| 245 | _aEmotional labor strategies, customer cooperation and buying decisions | ||
| 245 | _cChaoying Tang, Chinese Academy of Sciences; Craig R. Seal, California State University, San Bernardino; Stefanie E. Naumann, University of the Pacific. | ||
| 260 | _bJournal of Management and Marketing Research | ||
| 260 | _c2013 | ||
| 300 | _a7 : | ||
| 650 | _xBusiness | ||
| 856 | _uhttp://www.aabri.com/manuscripts/121412.pdf | ||
| 999 |
_c313302 _d313302 |
||