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100 _aAino Ruggiero
245 _aSocial Media Monitoring for Crisis Communication: Process, Methods and Trends in the Scientific Literature
245 _cAino Ruggiero, Marita Vos
260 _bOnline Journal of Communication and Media Technologies
650 _xCommunication
650 _xMedia Arts
856 _uhttp://www.ojcmt.net/
999 _c312891
_d312891