| 000 | 00618nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 170221s9999 xx 000 0 und d | ||
| 100 | _aMohd. Khirzanbadzli A. Rahman | ||
| 245 | 4 | _aThe Effect of Soft and Extreme Action in Public Complaint Behaviour on Satisfaction with Complaint Handling | |
| 245 | _cMohd. Khirzanbadzli A. Rahman, Sharifah Azizah Haron, Laily Paim, Syuhaily Osman, Noorlaila Yunus, Hassnah Wee | ||
| 260 | _bInternational Review of Management and Marketing | ||
| 260 | _c2016 | ||
| 300 | _a15 : 18 | ||
| 650 | _xMarketing. | ||
| 856 | _uhttp://www.econjournals.com/index.php/irmm/issue/view/91 | ||
| 999 |
_c312324 _d312324 |
||