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100 _aHart O. Awa
245 _aMobile phone service recovery: Its reflection on post-complaint behaviour,
245 _cHart O. Awa, University of Port Harcourt; Ogwo E. Ogwo, Abia State University; Ojiabo Ukoha, University of Maryland.
260 _bJournal of Management and Marketing Research
260 _c2014
300 _a3 : 4
650 _xBusiness
856 _uhttp://www.aabri.com/manuscripts/131727.pdf
999 _c311545
_d311545