| 000 | 00474nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 170221s9999 xx 000 0 und d | ||
| 100 | _aLennart Straus | ||
| 245 | _aCustomer Participation in the Customization of Services – Effects on Satisfaction and Behavioral Intentions | ||
| 245 | _cLennart Straus, Thomas Robbert, Stefan Roth | ||
| 260 | _c2012 | ||
| 300 | _a32 : 12 | ||
| 650 | _xBusiness | ||
| 856 | _uhttp://www.jbm-online.net/index.php/jbm/article/view/151/115 | ||
| 999 |
_c311325 _d311325 |
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