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| 100 | _aMichael Kleinaltenkamp | ||
| 245 | _aSpecial Issue: Services Marketing Workshop 2015 | ||
| 245 | _cMichael Kleinaltenkamp | ||
| 650 | _xBusiness | ||
| 856 | _uhttp://www.jbm-online.net/index.php/jbm/issue/viewIssue/35/20 | ||
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