| 000 | 00970cam a2200265 a 4500 | ||
|---|---|---|---|
| 001 | 4488299 | ||
| 003 | PILC | ||
| 005 | 20150318130136.0 | ||
| 008 | 970328s1997 maua b 001 0 eng | ||
| 010 | _a 97010783 | ||
| 020 | _a0875847994 (alk. paper) | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 050 | 0 | 0 |
_aHF 5415.5 _b.W39 1997 |
| 082 | 0 | 0 | _a658.8/12 |
| 100 | 1 |
_aWayland, Robert E. _q(Robert Edwin), _d1946- |
|
| 245 | 1 | 0 |
_aCustomer connections : _bnew strategies for growth / _cRobert E. Wayland, Paul M. Cole. |
| 260 |
_aBoston, Mass : _bHarvard Business School Press, _cc1997. |
||
| 300 |
_axi, 265 pages : _billustrations ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. 253-260) and index. | ||
| 650 | 0 | _aCustomer relations. | |
| 700 | 1 |
_aCole, Paul M. _q(Paul Michael), _d1958- |
|
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg |
||
| 942 |
_2lcc _cBK |
||
| 955 | _apc05 to sa00 03-28-97; se42 03-31-97/se01; sf04 04-01-97; CIP ver. sc19 08-26-97 | ||
| 999 |
_c283776 _d283776 |
||