| 000 | 00673nam a2200217 a 4500 | ||
|---|---|---|---|
| 003 | SISC | ||
| 005 | 20170224112238.0 | ||
| 008 | 120613s19uu xx 00 eng d | ||
| 020 | _a9780071315920 | ||
| 050 |
_aHF 5415.5 _b.L83 2012 |
||
| 100 | _aLucas, Robert W. | ||
| 245 |
_aCustomer service : _bskills for success / _cRobert W. Lucas. |
||
| 250 | _a5th edition. | ||
| 260 |
_aNew York, United States : _bMcGraw-Hill, _c2012. |
||
| 300 |
_a394 pages : _bcolor illustrations ; _c27 cm. |
||
| 500 | _aIncludes index. | ||
| 541 | _eC14765 | ||
| 650 |
_aCustomer services _xManagement. |
||
| 650 |
_aCustomer services _xManagement _xCase Studies. |
||
| 942 |
_cBK _2lcc _kFOR |
||
| 999 |
_c25164 _d25164 |
||