000			00608nam a2200217 a 4500
005			20140310183454.0
008			090803s19uu xx 00 eng d
020			_a978-00701-38636
050			_aHF 5415.5 _b.B83 2008
100			_aBuchanan, Richard W.
245			_aWhen customers think we dont' care./ _bRichard W. Buchanan.
250			_a3rd ed.
260			_aAustralia : _bMcGraw Hill, _c2008.
300			_a366 p. : _c21 cm.
521			_aBSBA
541			_eC10503
650			_aCustomer relations.
650			_aConsumer satisfaction.
650			_aCustomer services.
942			_cBK _2lcc _kFOR
999			_c23556 _d23556