| 000 | 00645nam a2200217 a 4500 | ||
|---|---|---|---|
| 005 | 20140310183449.0 | ||
| 008 | 090116s19uu xx 00 eng d | ||
| 020 | _a9780071263467 | ||
| 050 |
_aHD 9980.5 _b.F549 2008 |
||
| 100 | _aFitzsimmons, James A. | ||
| 245 |
_aService management : _boperation, strategy, information technology / _cJames A. Fitzsimmons |
||
| 250 | _a6th ed. | ||
| 260 |
_aBoston : _bMcGraw-Hill, _c2008. |
||
| 300 |
_a537 p. : _bcol. ill. ; _c28 cm. |
||
| 521 | _aBSBA | ||
| 541 | _eC10025 | ||
| 650 | _aBSBA. | ||
| 650 |
_aService industries _xManagement. |
||
| 700 | _aFitszimmons, Mona J. | ||
| 942 |
_cBK _2lcc _kFOR |
||
| 999 |
_c23355 _d23355 |
||