| 000 | 00560nam a2200193 a 4500 | ||
|---|---|---|---|
| 005 | 20140310183336.0 | ||
| 008 | 061004s19uu xx 00 eng d | ||
| 020 | _a0006530699 | ||
| 050 |
_aHF 5415.5 _b.B639 1998 |
||
| 100 | _aBlanchard, Ken | ||
| 245 |
_aRaving fans! : _ba revolutionary approach to customer service. / _cKen Blanchard |
||
| 260 |
_aLondon : _bHarper Collins Publishers, _c1998. |
||
| 300 |
_a137 p. : _c19 cm. |
||
| 521 | _aBSBA | ||
| 541 | _eC7747 | ||
| 650 | _aCustomer service. | ||
| 700 | _aBowles, Sheldon | ||
| 942 |
_cBK _2lcc _kFOR |
||
| 999 |
_c21696 _d21696 |
||