000			00587nam a2200205 a 4500
005			20140310183335.0
008			060908s19uu xx 00 eng d
020			_a9780324422832
050			_aHD 9980.5 _b.H644 2006
100			_aHoffman, Douglas K.
245			_aServices marketing: _bconcepts, strategies, & cases. /
250			_a3rd ed.
260			_aAustralia : _bThomson South-Western, _c2006.
300			_a588 p. : _bill. ; _c26 cm.
521			_aBSBA
541			_eC7648
650			_aService industries _xMarketing.
700			_aBateson, John E.
942			_cBK _2lcc _kFOR
999			_c21672 _d21672