| 000 | 00714nam a2200241 a 4500 | ||
|---|---|---|---|
| 005 | 20140310183333.0 | ||
| 008 | 060829s19uu xx 00 eng d | ||
| 020 | _a9780324314472 | ||
| 050 |
_aHF 5415.5 _b.M48 2006 |
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| 100 | _aMetters, Richard | ||
| 245 |
_aSuccessful service operations management / _cRichard Metters. |
||
| 250 | _a2nd ed. | ||
| 260 |
_aAustralia : _bThomson South-Western, _c2006. |
||
| 300 |
_a406 p. : _c26 cm. |
||
| 521 | _aBSBA | ||
| 541 | _eC7577 | ||
| 650 |
_aCustomer services _xManagement. |
||
| 650 |
_aCustomer services _xManagement _xCase Studies. |
||
| 700 | _aKing-Metters, Kathryn | ||
| 700 | _aPullman, Madeleine | ||
| 700 | _aWalton, Steve | ||
| 942 |
_cBK _2lcc _kFOR |
||
| 999 |
_c21616 _d21616 |
||