| 000 | 00653nam a22002057a 4500 | ||
|---|---|---|---|
| 003 | PILC | ||
| 005 | 20150812143000.0 | ||
| 008 | 130226t xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0072938056 | ||
| 050 |
_aHF 5415.5 _b.L83 2005 |
||
| 082 |
_aMkSF 658.812 _bL83 2005 |
||
| 100 |
_aLucas, Robert W. _917870 |
||
| 245 |
_aCustomer service : _bBuilding successful skills for the twenty-first century / _cRobert W. Lucas |
||
| 250 | _a3rd edition. | ||
| 260 |
_aBoston _bMcGraw-Hill _c2005. |
||
| 300 |
_a416 pages : _billustrations (some color) ; _c25 cm. |
||
| 500 | _aIncludes glossary and index. | ||
| 650 | _aCustomer service. | ||
| 942 |
_2lcc _cBK |
||
| 999 |
_c14696 _d14696 |
||