| 000 | 00558nam a22001697a 4500 | ||
|---|---|---|---|
| 003 | PILC | ||
| 005 | 20150112093437.0 | ||
| 008 | 130226t xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0091748445 | ||
| 050 |
_aHF 5415.5 _b.Se516 1991 |
||
| 082 |
_aMkSF 658.812 _bSe8 1990 |
||
| 100 |
_aSewell, Carl _916533 |
||
| 245 |
_aThe golden rules of customer care : _bhow to turn that one-time buyer into a super-loyal lifelong customer / _cCarl Sewell and Paul Brown |
||
| 260 |
_aLondon _bCentury Business _c1991. |
||
| 300 |
_a175 pages : _c23 cm. |
||
| 942 |
_2lcc _cBK |
||
| 999 |
_c14600 _d14600 |
||