| 000 | 00692nam a2200217 a 4500 | ||
|---|---|---|---|
| 003 | PILC | ||
| 005 | 20150112093436.0 | ||
| 008 | 100720s19uu xx 00 eng d | ||
| 020 | _a8175441143 | ||
| 050 |
_aHF 5415.5 _b.C5 1998 |
||
| 082 |
_aMkSF 658.812 _bC36 1994 |
||
| 100 |
_aChang, Richard Y. _91769 |
||
| 245 |
_aSatisfying internal customers first / _cRichard Y. Chang, P. Keith Kelly. |
||
| 260 |
_aNew Delhi : _bWheeler Publishing, _c1998. |
||
| 300 |
_a104 pages : _billustration ; _c23 cm. |
||
| 440 |
_aQuality Improvement Series _916174 |
||
| 650 |
_aCustomer services _91259 |
||
| 650 |
_aCustomer satisfaction _916175 |
||
| 700 |
_aKelly, P. Keith _916176 |
||
| 942 |
_2lcc _cBK |
||
| 999 |
_c14573 _d14573 |
||