| 000 | 00617nam a2200205Ia 4500 | ||
|---|---|---|---|
| 008 | 140626s9999 xx 000 0 und d | ||
| 100 | _aKohler, Clemens.. | ||
| 245 |
_aReturn on interactivity : _b the impact of online agents on newcomer adjustment / _cClemens Kohler ... [et al.]. |
||
| 260 | _cc2011. | ||
| 300 | _a75 : 2, page 93 | ||
| 440 | _aJournal of Marketing | ||
| 521 | _aBSBA | ||
| 650 | _aAgent-customer interaction. | ||
| 650 | _aNewcomer adjustment. | ||
| 650 | _aOnline agents. | ||
| 650 | _aService delivery. | ||
| 650 | _aSocialization. | ||
| 650 | _aVirtual employees. | ||
| 942 | _cSE | ||
| 999 |
_c121097 _d121097 |
||