000			00658nam a2200217Ia 4500
003			SISC
005			20170308105639.0
008			140527s9999 xx 000 0 und d
020			_a9780814417157
050			_aHF 5415.5 _b.Ev894 2012
100			_aEvenson, Renee.
245			_aCustomer service management training101 : _bquick and easy techniques that get great results / _cRenee Evenson.
260			_aNew York : _bAMACOM, _c2012.
300			_a214 pages ; _c24 cm.
500			_aIncludes index.
541			_eC18118
650			_aCommunication in management.
650			_aLeadership.
650			_aTime management.
942			_kFOR _cBK _2lcc
999			_c117510 _d117510