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1. The golden rules of customer care : how to turn that one-time buyer into a super-loyal lifelong customer

by Sewell, Carl.

Type: book Book; Format: print ; Literary form: not fiction Publisher: London Century Business 1991Availability: Copies available for loan: Southville International School Affiliated with Foreign Universities Library [HF 5415.5 .Se516 1991] (1).

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2. Janner's complete letterwriter

by Janner, Greville.

Edition: 4th ed.Type: book Book; Format: print ; Literary form: not fiction Publisher: Century Business, 1989Availability: Copies available for loan: Southville International School Affiliated with Foreign Universities Library [PN 4121 .J262 1989] (1).

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