Southville International School and Colleges
1. Managing quality service in hospitality : how organizations achieve excellence in the guest experience

by Ford, Robert C.

Edition: 1st ed.Type: book Book; Format: print ; Literary form: not fiction Publisher: Ney York : Delmar Cengage Learning, c2012Availability: Copies available for loan: College Library [TX 911.3.M27 .F755 2012] (3). Withdrawn (1).

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2. Children's Rhymes, Children's Games, Children's Songs, Children's Stories : A Book for Bairns and Big Folk [electronic resource]

by Ford, Robert.

Type: book Book; Format: electronic Publisher: Project Gutenberg, 2008Online Access: Click here to access online Availability: Copies available for loan: Project Gutenberg (1).

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3. Total quality management for hospitality and tourism

by Ford, Robert C; Sturman, Michael C; Heaton, Cherrill P.

Edition: Philippine edition.Type: book Book; Format: print Publisher: Pasig City, Philippines : Cengage Learning Asia Pte Ltd., ©2012Availability: Copies available for loan: College Library [TX 901 .F699 2012] (3).

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4. Total quality management for hospitality and tourism

by Ford, Robert C.

Edition: Phil. Ed.Type: book Book; Format: print ; Literary form: not fiction Publisher: Singapore : ; Cengage Learning, ; 2012Availability: Copies available for loan: South Mansfield College [MAIN TX 911.3 .M27F67 2012 c.1] (1).

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5. Total quality management for hospitality and tourism

by Ford, Robert C.

Type: book Book; Format: print ; Literary form: not fiction Publisher: Singapore : ; Cengage Learning, ; 2012Availability: Copies available for loan: South Mansfield College [MAIN TX 911.3 .M27F67 2012 c.2] (1).

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