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1. Customers that count : , how to build living relationship w/ your most valuable customer / by Cram, Tony Publication: Great Britain : Pearson Education Limited, 2001 . 261 p. : 26 cm. Date:2001 Availability: Copies available: College Library General Circulation Section [HF 5415.157 .C889 2001] (1),

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2. Smarter pricing : , how to capture more value in your market. / by Cram, Tony Publication: London : Prentice Hall, 2006 . 215 p. : 24 cm. Date:2006 Availability: Copies available: College Library General Circulation Section [HF 5416.5 .C847 2006] (1),

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