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1. Raving fans! : a revolutionary approach to customer service

by Blanchard, Ken; Bowles, Sheldon.

Type: book Book; Format: print Publisher: London : Harper Collins Publishers, 1998Availability: Copies available for loan: College Library [HF 5415.5 .B639 1998] (1).

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2. Kingdomality an ingenious new way to triumph in management

by Bowles, Sheldon.

Type: book Book; Format: print ; Literary form: not fiction Publisher: New York : ; Hyperion, ; 2005Availability: Copies available for loan: South Mansfield College [MAIN HD 31 .B69 2005] (1).

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