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1. Why TQM fails and what to do about it

by Brown, Mark Graham; Hitchcock, Darcy E; Willard, Marsha L.

Type: book Book; Format: print bibliography bibliography; Literary form: not fiction Publisher: Chicago : Irwin Professional Pub., 1994Availability: Copies available for loan: Luxembourg Library [HD 62.15 .B763 1994] (2).

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2. Balbrige award winnin quality : How to interpret the bridge criteria for performance excellence

by Brown, Mark Graham.

Edition: 16th ed.Type: book Book; Format: print Publisher: New York : Productivity Press, 2006Availability: Copies available for loan: Southville International School Affiliated with Foreign Universities Library [HF 5415.13 .B877 2006] (1).

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