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The Practical guide to achieving customer satisfaction in events and hotels /

by Berners, Philip [author.]; Martin, Adrian [author.].

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BookPublisher: New York, NY : Routledge, 2023Description: xiii, 179 pages : illustrations ; 24 cm.ISBN: 978-0-367-72385-9.Subject(s): Hospitality industry -- Customer services | Hotel management | Special events -- Management

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Includes bibliographical references and index.

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