Southville International School and Colleges
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The quality library : a guide to staff-driven improvement, better efficiency, and happier customers /

by Laughlin, Sara; Title; Wilson, Ray W.
Type: materialTypeLabelBookPublisher: Chicago : ; American Library Association, ; 2008Description: xiv, 144 pages; illustrations; 27cm.ISBN: 9789746522205.Subject(s): Library administration -- | Library planning | Total quality management | -- United States
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Includes appendix, glossary, bibliographic reference and index.

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