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Disney U : how the Disney University develops the world's most engaged, loyal, and customer-centric employees /

by Lipp, Doug; Title.

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BookPublisher: New York : ; McGraw Hill Education, ; 2013Description: xviii, 222 pages; illustrations; 23cm.ISBN: 9780071808071.Subject(s): Customer relations -- | Employee motivation | Employees -- | -- Management | -- Training of

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Includes index.

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