Southville International School and Colleges
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Signaling Service Quality via Website e-CRM Features: More Gains for Smaller and Lesser Known Hotels

by Jenny Tian.
Type: materialTypeLabelBookSeries: Journal of Hospitality & Tourism Research 41:2. Publisher: SAGE ; 2017Description: pages 211-245,February.Subject(s): e-CRM | Electronic customer relationship management | Signaling theory | Website quality
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