Southville International School and Colleges
Southville International School and Colleges
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Managing quality service in hospitality : how organizations achieve excellence in the guest experience /
by Ford, Robert C.
Type:
BookPublisher: Ney York : Delmar Cengage Learning, c2012Edition: 1st ed.Description: 516 p. : col. ill. ; 26 cm.ISBN: 9781111307738.Subject(s): Hospitality industry -- Customer services | Hospitality industry -- Management | Hospitality industry -- Quality control
| Item type | Location | Call number | Copy | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
 Books |
College Library
Reserve Section
College Library |
TX 911.3.M27 .F755 2012 (Browse shelf) | Available | C17881 | ||
| Books |
College Library
Reserve Section
College Library |
TX 911.3.M27 .F755 2012 (Browse shelf) | Available | C17882 | ||
| Books |
College Library
Reserve Section
College Library |
H 62 .C923 2014 (Browse shelf) | 1 | Item withdrawn | C17315 | |
| Books |
College Library
Reserve Section
College Library |
TX 911.3.M27 .F755 2012 (Browse shelf) | 2 | Available | C17316 |
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| TX 911.3.M27 .F739 2012 Food and beverage management / | TX 911.3.M27 .F755 2012 Managing quality service in hospitality : | TX 911.3.M27 .F755 2012 Managing quality service in hospitality : | TX 911.3.M27 .F755 2012 Managing quality service in hospitality : | TX 911.3.M27 .G917 2012 Hotel and restaurant management : | TX 911.3.M27 .H3879 2012 Foundations of lodging management / |
Includes bibliographical references and index.
C17315
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