Southville International School and Colleges
Southville International School and Colleges
Your cart is empty.
The quality library : a guide to staff-driven improvement, better efficiency, and happier customers /
by Laughlin, Sara; Wilson, Ray W.
Type:
BookPublisher: Chicago : American Library Association, 2008Description: xiv, 144 p. : ill. ; 28 cm.ISBN: 978974652205.Subject(s): Library administration -- United States | Total quality management -- United States | Library planning -- United States | Customer services -- United States | Library Administration -- methods | Total Quality Management | Library Services -- organization & administration | Program Evaluation | Consumer SatisfactionOnline resources: Table of contents only
Contents:
The continuous improvement approach -- Identify library processes and assess their importance and condition -- Standardize the process -- Measure process performance -- Rapidly improve the process -- Manage process improvement throughout the library system.
| Item type | Location | Call number | Copy | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
 Books |
College Library
General Circulation Section
College Library |
Z 678 .L374 2008 (Browse shelf) | 1 | Available | C15069 | |
| Books |
College Library
General Circulation Section
College Library |
Z 678 .L374 2008 (Browse shelf) | 2 | Available | c15070 |
Browsing College Library Shelves , Shelving location: General Circulation Section Close shelf browser
| No cover image available | No cover image available | ||||||
| Z678.9 .T927 2010 Hiring, training, and supervising library shelvers / | Z678.9 .T927 2010 Hiring, training, and supervising library shelvers / | Z 678 .L374 2008 The quality library : | Z 678 .L374 2008 The quality library : | Z 678 .P189 2011 Library managements : | Z 678 .P189 2011 Library planning and development / |
Includes bibliographical references (p. 137-139) and index.
The continuous improvement approach -- Identify library processes and assess their importance and condition -- Standardize the process -- Measure process performance -- Rapidly improve the process -- Manage process improvement throughout the library system.
1210L to 1700L
C15069 1
C15070 2
For Circulation. 1 Copy Available in the Collection
There are no comments for this item.