| 000 -LEADER |
|---|
| fixed length control field |
00477nam a2200133Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
200619s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0-09-174844-5 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Sewell, Carl |
| 245 ## - TITLE STATEMENT |
|---|
| Statement of responsibility, etc |
Carl Sewell, Paul B. Brown.-- |
| Title |
The golden rules of customer care : |
| Remainder of title |
How to turn that one-time buyer into a super loyal lifelong customer/ |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
New York: |
| Name of publisher, distributor, etc |
Doubleday |
| Date of publication, distribution, etc |
1990 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
175 pages |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer services |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer services -- Management. |