| 000 -LEADER |
|---|
| fixed length control field |
00715nam a2200277Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
171025s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9780814432044 |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER |
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| Classification number |
658.81 |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Item number |
C541 2013 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Bell, Chip R. |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Managing knock your socks off service / |
| 245 ## - TITLE STATEMENT |
|---|
| Statement of responsibility, etc |
by Chip R. Bell and Ron Zemke. |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
Third edition |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
USA : |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Name of publisher, distributor, etc |
AMACOM, |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Date of publication, distribution, etc |
2013 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xi, 234 pages : |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Other physical details |
illustrations ; |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Dimensions |
23cm. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Includes endnotes and index. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Business and economics -- |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer services. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| General subdivision |
Customer relations. |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Title. |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Zemke, Ron. |