| 000 -LEADER | |
|---|---|
| fixed length control field | 00715nam a2200277Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 170711s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780814432044 |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | 658.81 |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Item number | C541 2013 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Bell, Chip R. |
| 245 ## - TITLE STATEMENT | |
| Title | Managing knock your socks off service / |
| 245 ## - TITLE STATEMENT | |
| Statement of responsibility, etc | by Chip R. Bell and Ron Zemke. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | Third edition |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | USA : |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher, distributor, etc | AMACOM, |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Date of publication, distribution, etc | 2013 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xi, 234 pages : |
| 300 ## - PHYSICAL DESCRIPTION | |
| Other physical details | illustrations ; |
| 300 ## - PHYSICAL DESCRIPTION | |
| Dimensions | 23cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes endnotes and index. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Business and economics -- |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| General subdivision | Customer relations. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Title. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Zemke, Ron. |
No copies available.