| 000 -LEADER |
|---|
| fixed length control field |
00474nam a2200133Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
170221s9999 xx 000 0 und d |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Lennart Straus |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Customer Participation in the Customization of Services – Effects on Satisfaction and Behavioral Intentions |
| 245 ## - TITLE STATEMENT |
|---|
| Statement of responsibility, etc |
Lennart Straus, Thomas Robbert, Stefan Roth |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Date of publication, distribution, etc |
2012 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
32 : 12 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| General subdivision |
Business |
| 856 ## - ELECTRONIC LOCATION AND ACCESS |
|---|
| Uniform Resource Identifier |
http://www.jbm-online.net/index.php/jbm/article/view/151/115 |