| 000 -LEADER |
|---|
| fixed length control field |
00623nam a2200145Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
170221s9999 xx 000 0 und d |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Mohd. Khirzanbadzli A. Rahman |
| 245 #4 - TITLE STATEMENT |
|---|
| Title |
The Effect of Soft and Extreme Action in Public Complaint Behaviour on Satisfaction with Complaint Handling |
| 245 ## - TITLE STATEMENT |
|---|
| Statement of responsibility, etc |
Mohd. Khirzanbadzli A. Rahman, Sharifah Azizah Haron, Laily Paim, Syuhaily Osman, Noorlaila Yunus, Hassnah Wee |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Name of publisher, distributor, etc |
International Review of Management and Marketing |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Date of publication, distribution, etc |
December 2012 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
4:2 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| General subdivision |
Marketing. |
| 856 ## - ELECTRONIC LOCATION AND ACCESS |
|---|
| Uniform Resource Identifier |
http://www.econjournals.com/index.php/irmm/issue/view/91 |